FAQs

Activating Your PMI Device on Verizon

Before you activate, please read!

This is an IoT device — not a cell phone. It does not operate on normal cell phone, smartphone, or broadband plans. It connects only on a Machine-to-Machine (M2M) / IoT plan.

3 THINGS YOU MUST GET RIGHT

1 – Ask Verizon for an unrestricted M2M / IoT plan by name.
It must allow mobile-terminated (MT) connections — this is the only plan type that will activate the device. No other plan will work.

2 – Confirm your account supports M2M/IoT before the line is added.
It isn’t enabled on every account — your Verizon account manager can turn it on if needed.

3 – Activate through your Verizon Business account manager.
Find them in your My Business Account. New account? Tell Verizon up front you need M2M/IoT for an IoT device. Don’t use retail or consumer channels.

PMI devices are NOT supported by the following plans:

✕ Fixed Wireless Access (FWA)
✕ Mobile Broadband
✕ Smartphone / consumer plans
✕ Cat M1 / LTE-M or NB-IoT plans

ACTIVATION DETAILS — PROVIDE THESE TO VERIZON

Static IP

Yes

Device S/N

These values are printed on the Product Information Card included in the box with your unit.

Can’t locate the card? Contact tech support:
1-800-296-4120 | support@powermonitors.com

Modem IMEI

SIM ICCID

IMPORTANT! Once you receive the information back from your Verizon rep — including the device IP address(es) and APN — contact PMI and provide the information back to us:

IP Address

APN

Phone: 1-800-296-4120
Email: support@powermonitors.com

We will then verify the units are working and ensure you are connected before they ship. Please let us know if you have any questions or concerns.

*PMI will hold your unit for up to 5 business days to confirm the cellular connection is working as intended before shipping. If we do not hear back within this timeframe, your device will be shipped without activation.

If you prefer to have your unit shipped sooner without activation, please let us know.

Issues? Contact our tech support team at 1-800-296-4120 or support@powermonitors.com.

Overview

Power Monitors’ PMI View is a next-generation platform for viewing and analyzing power quality data. Designed for seamless interaction with field devices, PMI View enables users to:

Connect via Wi-Fi or Cell
View real-time waveforms, vector diagrams, harmonics, and meter readings
Download, inspect, and export recordings effortlessly
PMI View provides a powerful and user-friendly experience for engineers and technicians working with PMI power quality instrumentation.

Recorder Compatibility

PMI View iOS is compatible with the following power quality recorders:

Seeker
Tensor
Bolt
Guardian
Cell Revolution

iOS Compatibility Requirements

Device: iPhone or iPad
OS Version: iOS 18.0 or newer
Internet Access: Required for PQ Canvass functionality and downloading the latest recorder firmware

General Communication Issues

If you experience connection problems, start with this checklist:

Ensure both your iOS device and your recorder’s firmware are fully up to date.
(In most cases, updating the device firmware resolves connection issues. If you cannot connect, you can update recorder firmware using ProVision or PMI View for Windows.)

Wi-Fi Connection Tips

Verify Wi-Fi and Bluetooth are turned on.
Ensure Nearby Device Scanning is enabled in the PMI View app.
On your iOS device, open the iOS Settings application, go to Wi-Fi, and confirm that the recorder’s Wi-Fi network appears in the list
(It will appear as the device model followed by its serial number.)
If issues persist, always attempt to add the device manually after completing the above steps.

Adding a Device Manually

This connection option is usually used for connecting to a recorder’s IP address either via cell or wifi, or for manually scanning for local devices.

cell step 1 PMI View

Step 1 Press the add button

Step 2 Choose your manual connection method

*When adding a Cell Revolution, be sure to select Cell Revolution as shown above*

TCP/IP Connection Tips

Confirm you are using the correct IP address for the recorder and select the correct device when manually adding a cell connection.
If connecting to an online device fails, try toggling the SSL option on or off while manually adding the connection.

*Note: Tensor, Seeker, and Bolt ship with SSL enabled by default and should be started with SSL on. Guardians with newer firmware also default to SSL. Revolutions do not support SSL.

Technical Support Contact

If you encounter issues beyond these steps, contact:

PMI Technical Support
Phone: 1-800-296-4120
Website: powermonitors.com
Support Downloads: powermonitors.com/downloads