Before requesting a Return Authorization (RA), we recommend troubleshooting your PMI recorder.

Many issues can be resolved quickly and easily without the need to send your equipment in for service—saving you time and money. If you’re unsure whether your recorder needs to be returned, visit powermonitors.com/support, email us at support@powermonitors.com, or give us a call at (800)296-4120. Our support team is happy to help!

If you already know your recorder needs service—for example, it has a low battery or a damaged cable—please continue with the RA request below.

Important: If your recorder is under warranty, call us at (800)296-4120 to process your Return Authorization directly. This ensures you receive proper handling under warranty terms.

Please review PMI’s Repair & Battery Replacement Policy before completing this request. By submitting this form, you acknowledge and accept the policy’s terms—including eligibility limits, fees, and deposit requirements.

Note: Only submit one form per recorder.